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FAQ

FAQs

Nothing makes parents more proud than seeing their students graduate college. But, saying goodbye for the first time and imagining students being on their own can be difficult without any reassurance. When students are far from home, knowing that they live in a safe, comfortable, and student-oriented community can make all the difference for parents. With this in mind, The Helm at Cullowhee has designed a community for students to feel right at home. Contact us today to learn more about our WCU housing community and to schedule a property tour.

Renting

At The Helm, rent is due on the first of each month and the first installment is due via online payment. After the first installment, rent can be paid by personal check, money order, or cashier’s check. They can also be paid online through our easy-to-navigate payment portal. A late fee will be applied after the fifth (5th) day of each month. Only certified funds will be accepted in the office once monthly payments are late.

With our individual rental contracts, your student is responsible only for his or her monthly payments — roommates share no financial liability. If a roommate pays late or moves out early, the others’ fees won’t change. This also means co-signers don’t have to worry about anyone else but their students.

Everything and more! The Helm isn’t your traditional WCU apartment — for the convenience of our residents, we offer an all-inclusive community! Your installment payments include cable, high-speed Internet, water, valet trash, electric (with a cap), a furniture package, flat-screen TVs, pest control, and access to the wide range of resort-style community amenities specifically tailored to the needs and wants of students.

Our student community strives to make college living as simple as possible for residents — to help students accomplish a stress-free lifestyle, we offer 12-month housing contracts, which span from August to July each year. Our contracts allow students to move into their apartments near WCU just in time for the upcoming semester.

Yes. The property’s policy is included here for family occupants with a child(ren) under the age of eighteen (18) who is domiciled with (i) at least one parent, legal guardian, or another person having legal custody of the child under the age of eighteen, or (ii) the designee of such parent or other person having such custody, with the written permission of such parent or other person. For family households with children, all household members age eighteen (18) or older must: (A) complete an application, and (B) sign the lease as a Resident. For family households with children under the age of eighteen (18), at least two (2) people will be permitted to occupy a single bedroom. If a family household with children under the age of eighteen (18) requires additional occupancy per bedroom, additional occupants may be allowed on a case-by-case basis based on factors including, but not limited to, the size of the bedroom(s) and unit, age of the children, the configuration of the unit, any physical limitations of the property, and local occupancy codes. If the child occupant reaches eighteen (18) years of age during the term of the lease, the lease will be allowed to complete its term, but renewal will only be offered in compliance with the occupancy policy as stated. Child occupants who are under twenty-four (24) months at the time the lease is signed will not be counted under the occupancy policy for purposes of maximum occupancy but will be counted for subsequent leases if they reach the age of twenty-four (24) months during the term of the lease. The Landlord has the right to lease any empty bedroom(s). Families should contact the office directly regarding the application for family households, as this process varies from individual leasing and the required forms are not all available electronically.

No Guarantor? No Problem, The Helm offers Leap as an option! Leap is a quick and easy process that fills in for a guarantor or parent co-signer. Leap’s application is free online and takes around 5 minutes to complete. You will get a conditional decision within 30 minutes during normal business hours. Click here to apply or contact the office for more information.

Moving

The Helm may limited availability for 2020-2021 move-ins; call the office for details. Move-in day for Helm 2021 season is 8/20/2021.

The move-in process at The Helm is simple — just stop by the leasing office during your student’s specific move-in window, pick up the apartment, bedroom and mail key, and get all the parking information.

Yes. We offer furnished floor plans with everything a student needs to live in comfort. Each bedroom features a private bathroom, walk-in closets, ample storage space, a mattress, a bed frame with built-in dresser drawers, a bed-side table, and a desk with a chair. Common areas include furnishings such as a sofa, lounge chair, flat-screen TV, coffee table, barstools, in-unit washer and dryer, stainless-steel kitchen appliances.

Each unit comes equipped with the appliances students could ever need. These include a washer, dryer, dishwasher, disposal, stove, self-cleaning oven, microwave and a refrigerator with an ice maker.

Our apartments offer residents plenty of space for storage, privacy, entertaining, and more! The square footage of each unit is determined by the floor plan you choose, but each apartment offers spacious surroundings for all of our residents’ living requirements.

Yes! At The Helm, we know how vital fast, reliable Internet is for student success in and out of the classroom. We have high-speed Internet in every unit as well as across the property.

About Our Community

The management team at The Helm has your student’s back. The leasing staff works on-site during regular business hours and remains on-call after hours. We also employ a professional maintenance team to keep everything running smoothly. Your student might be heading out into the world to be independent, but he or she always has our support.

Your student’s goal is to live with friends. Your goal is to have them stay with good role models. We’ve got the perfect solution for each of you: roommate-matching services. Free to all our residents, this service uses questionnaires to pair up students with similar interests and preferences.

At The Helm, the safety and comfort of your student is a top priority, and we’ve taken steps to ensure the welfare of our residents. Our apartments are equipped with robust controlled-access systems. These make it easy for residents to gain entrance to their homes yet next-to-impossible for anybody else to do so. Bedroom doors also have keyed locks for an extra layer of security. Our staff is on-call 24/7, as well, to offer services (for example: to receive packages that shouldn’t be left outside) and address any safety concerns from our residents.

Designed with student comfort and enjoyment, our community amenities offer every resident what they need to make the most of their time as Catamounts. From lounging by the saltwater pool and relaxing in the social lounge, to hitting the books in our individual and group study rooms and business center, students have every tool they need for success — right at their fingertips.

More than an apartment complex, The Helm is a fully developed community designed with the needs of WCU students in mind. While our resort-style amenities make life outside the classroom fun and exciting, we also provide study resources to help students succeed academically. Our dedicated study rooms, which have library-quality seating and blazing-fast Wi-Fi, provide quiet spaces where students can do assigned readings, homework, and test prep. Meanwhile, each apartment bedroom has a desk and chair that serve as a private study area.